Principles of Personal Data Procesing
The protection of data is very important to us. When using personal data, our principle is to be transparent about why and how we process personal data. We respect your private and personal sphere. We also inform you about the rights of data subjects whose personal data we process.
Who Is The Data Controller?
The website www.spokojne.sk is operated by SPOKOJNE s. r. o., Company ID: 47964448, with its registered office at Košariská 98, 900 42 Dunajská Lužná, registered in the Commercial Register of the Bratislava III City Court, Section: Sro, File No.: 101341/B.
We process your personal data as the data controller, meaning that we determine how personal data will be processed and for what purpose, for how long, and we select potential additional processors of personal data whose services we need for our activities.
Declaration
We declare that, as the controller of your personal data, we comply with all legal obligations required by applicable legislation, in particular the Personal Data Protection Act and the GDPR Regulation, and therefore that:
- we process your personal data only on the basis of a valid legal ground, in particular:
- legitimate interest,
- performance of a contract,
- legal obligation,
- granted consent,
- we fulfil our information obligation under Article 13 GDPR before starting the processing of personal data,
- we will support you in exercising your rights under the Personal Data Protection Act and the GDPR Regulation.
Why Do We Process Personal Data, To What Eextent And On What Basis?
We obtain and subsequently process only the personal data you provide, for various reasons and therefore for multiple purposes, always on the basis of legal grounds established by legislation.
Callback / Contacting You – Performance of a Contract
If you contacted us on your own initiative, we use your personal data in the scope of: First name, Last name, email address, and possibly telephone number for the purpose of responding to your message. We process your personal data for 3 years from the date of obtaining them.
Provision of Services – Performance of a Contract
If you are our customer, we require your personal data in the scope of: First name, Last name, Address, email address, and telephone number for the performance of the contract, e.g. delivery of goods, access to an application, sending an online course, responding to your inquiries related to the contractual relationship, etc. We process your personal data for 3 years from the date of obtaining them.
Accounting Records – Legal Obligation
If you are our customer, we process your personal data in the scope of: First name, Last name, Address, email address, and possibly invoicing data in the scope of: Company name, registered office address, Company ID, Tax ID, VAT ID, in order to ensure that issued accounting documents meet statutory obligations for issuing and recording tax documents. We process your personal data for 5 years from the date of obtaining them.
Marketing – Legitimate Interest
If you are our customer, we use your personal data: First name, email address, what you click on when visiting our website, what you click on in emails, possibly last name and gender for the purpose of direct marketing – sending commercial information. If you are our customer, we do so based on legitimate interest for 3 years from the last order, because we reasonably assume that you are interested in our updates.
Marketing – Granted Consent
If you are not our customer, we use your personal data: email address, first name, what you click on when visiting our website, what you click on in emails, possibly last name, gender, date of birth, address, and telephone number for the purpose of direct marketing, sending commercial information related to our products and services, possibly products and services of third parties, or for remarketing and targeted advertising on Facebook, Google, YouTube, and other social networks.
If you are not our customer, we process such data exclusively on the basis of your consent for 3 years from the date the consent was granted.
You may withdraw this consent at any time by:
- using the link included in the email we sent,
- contacting us via the contact form and informing us of the withdrawal of your consent,
- sending a withdrawal of consent to the email address boris.rybar@spokojne.sk.
Cookies and User Behavior Analysis
Our websites use state-of-the-art technologies that enable the measurement of traffic and user behavior, such as cookies and user behavior analysis tools like Google Analytics, Facebook Pixel, MioWeb, and SmartEmailing.
More information about the protection of your personal data processed by technical means can be found in the link Using Cookies.
All information obtained in this way is used exclusively for our own needs and is not provided directly to any third parties, whether for a fee or free of charge. However, since we use third-party technical solutions to operate our websites, information about your behavior may be indirectly made available to the operators of these solutions. More details can be found below in the section TO WHOM AND ON WHAT BASIS DO WE PROVIDE OR MAKE YOUR PERSONAL DATA AVAILABLE?
Processing Based on Legal Obligations
Based on applicable special laws, we process:
- data in the personnel and payroll agenda of former employees for the fulfilment of the employer’s obligations related to the employment relationship for the purpose of archiving records on health and social insurance, supplementary pension savings, the amount of wages, bonuses, income replacement for health reasons, deductions, tax contributions, etc.,
- invoicing data for maintaining accounting records,
- correspondence data for recording incoming and outgoing mail,
- records of debtors in claims reminders and their resolution,
- whistleblowing data for handling reports and notifications.
Processing Based on Legitimate Interests
Based on legitimate interests, we process:
- personal data for the purpose of caring for existing customers, developing mutual cooperation, organizing workshops, lectures, training sessions, conferences, and similar activities related to our products, services, or company brand,
- data collected automatically on websites and mobile applications (functional and technical cookies for efficient website operation, analytical cookies – Google Analytics, general information about your device, IP address, log data if you use sections of the website requiring login, information obtained through social plugins operated by third parties such as Facebook “Like” button, and other technologies) for efficient website operation, security, providing social network features, content personalization, and analysis of traffic and user behavior.
Processing Based on Granted Consent
Based on granted consent, we process:
- selected personal data for the purpose of contacting you via a selected communication channel in connection with information you requested or are interested in (information about products, services, etc.),
- selected personal data for the purpose of sending marketing information, offers, and information related to services and products, events held, etc.,
- personal data of job applicants for the purpose of potential employment with our company and contacting applicants in the event of a vacancy.
What Types Of Personal Data Do We Pprocess?
The data we process about data subjects primarily belong to the category of ordinary personal data. Special categories of personal data are collected only from employees and collaborators of the company who have given their explicit consent, which they may withdraw at any time.
Whose Data Do We Process?
The data subjects whose data we process are primarily:
- our customers and partners,
- visitors to our websites, anonymous and registered,
- applicants for information or price quotations,
- job applicants,
- employees of our suppliers (including subcontractors and associated persons),
- visitors to our physical premises, offices, or parking areas,
- former employees,
- other persons who contact us on their own initiative, e.g. to submit suggestions or complaints, request feedback, provide information, or engage in other communication.
We do not process any personal data in the role of a processor.
Security And Protection Of Personal Data
We protect your personal data to the maximum extent possible using modern technologies that correspond to current technological development trends. We have adopted and adhere to all currently known technical and organizational measures that prevent misuse, damage, or destruction of your personal data.
The security of personal data and other confidential information necessary for providing our services, products, and solutions is a high priority for us. We regularly review the adequacy of our organizational and technical security measures to maintain the required level of personal data protection.
To Whom And On What Basis Do We Pprovide Or Make Your Personal Data Available?
Your personal data may be accessed by our employees and collaborators. We provide personal data to third parties exclusively in the following cases:
- if required by law,
- if you have given explicit consent,
- based on a contractual relationship with a third party whose services we use for our activities.
In such cases, we comply with all legislative and ethical standards to protect your personal data. Currently, these include the following companies:
| EkonServis | Address: EkonServis k.s., Tomášikova 50/B, 831 04 Bratislava, Slovak Republic |
| Websupport | Address: Websupport s. r. o., Karadžičova 12, 812 08 Bratislava, Slovak Republic More information on privacy protection can be found here |
| SmartEmailing | Address: SmartSelling a.s., Netroufalky 797/5, 625 00 Brno, Czech Republic More information on privacy protection can be found here |
| FAPI | Address: FAPI Business s.r.o., Žižkova tř. 1914/1a, 370 01 České Budějovice, Czech Republic More information on privacy protection can be found here |
| Google Analytics | Address: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland More information on privacy protection can be found here |
| YouTube | Address: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland More information on privacy protection can be found here |
Further information on the protection of your personal data processed by technical means can be found in the link Using Cookies.
What Are Your Rights Regarding Your Perdsonal Data?
Under applicable legislation, you have several rights regarding your personal data. If you wish to exercise any of them, you may do so:
- by phone: +421 905 246 539,
- by email: boris.rybar@spokojne.sk,
- by post: SPOKOJNE s. r. o., Košariská 98, 900 42 Dunajská Lužná, Slovak Republic
When handling your request, we may require additional identification data for one-time identity verification. At the same time, we will consider our demonstrably legitimate reasons for processing personal data or for establishing, exercising, or defending legal claims.
You may also withdraw your consent for receiving marketing emails by clicking the link at the bottom of the email.
Right to Information
You have the right to information, which is fulfilled by the information contained in this document and other documents or videos on www.spokojne.sk.
You may request at any time, and we will provide within 30 days, information on what personal data we process, for what purpose, on what basis, and why.
Right to Rectification
If your personal data change or become inaccurate or incomplete, you have the right to have them corrected or updated.
Right to Restriction of Processing
You may exercise your right to restrict processing if you believe your data are processed inaccurately or unlawfully but do not wish to delete them entirely, or if you have objected to processing. You may restrict the scope or purpose of processing (e.g. unsubscribing from a newsletter restricts processing for marketing purposes).
Right to Data Portability
If you wish to transfer your personal data to another controller, we will proceed in the same way as with the right of access, with the difference that within 30 days we will provide the data in a machine-readable format.
Right to Erasure (Right to Be Forgotten)
You have the right to erasure. In such a case, we will delete all your personal data from our systems and from the systems of all processors, including backups. For the complete deletion, especially from backups and third parties with access to your data, we require 180 days.
In certain cases, we are bound by legal obligations (e.g. retention of tax documents for a statutory period). In such cases, we will delete all personal data not required by law.
Unsubscribing from Newsletters and Commercial Communications
We send emails with offers, inspiration, articles, products, and services if you are our customer based on our legitimate interest. If you are not yet our customer, we send them only based on your consent. In both cases, you may unsubscribe by clicking the unsubscribe link at the bottom of each email.
Complaint Regarding the Processing of Personal Data
We hope you will never need to submit a complaint regarding the processing of your personal data by our company. If you do, please send your complaint to boris.rybar@spokojne.sk. We will address all complaints and requests we receive.
You also have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, Slovak Republic.
Changes To This Privacy Statement
This statement is based on currently applicable legislation within the EU and the Slovak Republic, in particular Regulation (EU) 2016/679 and Act No. 18/2018 on the Protection of Personal Data and on Amendments to Certain Acts.
The validity of this privacy statement is regularly reviewed to ensure transparent communication with data subjects. This privacy statement was last updated on January 16, 2026.